Troubleshooting Guide

Common Issues and Solutions

Warehouse Job Issues

Job Not Starting

Problem: Warehouse job is not starting or processing Solutions: 1. Check job status and ensure it's in "Open" status 2. Verify all required fields are filled 3. Check for system errors in the job log 4. Ensure proper permissions are assigned

Items Not Allocating

Problem: Items are not being allocated to storage locations Solutions: 1. Check storage location availability 2. Verify item specifications match location requirements 3. Check capacity constraints 4. Review allocation rules and settings

Operations Not Completing

Problem: Operations are not completing properly Solutions: 1. Check operation status and dependencies 2. Verify resource availability 3. Review operation parameters 4. Check for system constraints

Storage Location Issues

Location Not Available

Problem: Storage location is not available for allocation Solutions: 1. Check location status (active/inactive) 2. Verify capacity availability 3. Check access permissions 4. Review location constraints

Capacity Exceeded

Problem: Storage location capacity is exceeded Solutions: 1. Check current utilization 2. Reallocate items to other locations 3. Increase location capacity 4. Implement capacity management rules

Billing Issues

Charges Not Calculating

Problem: Billing charges are not calculating correctly Solutions: 1. Check billing configuration 2. Verify contract terms 3. Review charge definitions 4. Check billing rules and formulas

Billing Discrepancies

Problem: Billing amounts don't match expectations Solutions: 1. Review billing calculations 2. Check for manual overrides 3. Verify contract terms 4. Audit billing data

System Performance Issues

Slow Performance

Problem: System is running slowly Solutions: 1. Check system resources 2. Review database performance 3. Optimize queries 4. Check for system bottlenecks

Data Sync Issues

Problem: Data is not syncing between systems Solutions: 1. Check integration status 2. Verify data mapping 3. Review sync schedules 4. Check for data conflicts

Diagnostic Tools

System Diagnostics

System Health: Check system health status
Performance Metrics: Review performance metrics
Error Logs: Review system error logs
Resource Usage: Monitor resource usage

Data Validation

Data Integrity: Check data integrity
Data Consistency: Verify data consistency
Data Completeness: Check data completeness
Data Accuracy: Validate data accuracy

Process Monitoring

Process Status: Monitor process status
Process Performance: Review process performance
Process Errors: Check for process errors
Process Optimization: Identify optimization opportunities

Support Resources

Documentation

User Guides: Comprehensive user guides
API Documentation: API reference documentation
Best Practices: Best practice guides
Troubleshooting: Troubleshooting guides

Support Channels

Help Desk: Technical support help desk
Knowledge Base: Self-service knowledge base
Community Forum: User community forum
Training: Training and certification programs

Escalation Procedures

Level 1: Basic support and troubleshooting
Level 2: Advanced technical support
Level 3: Expert consultation and development
Emergency: Critical issue escalation